The questions we get most. If yours isn't here, email alexaplanners@gmail.com.
Help & FAQ
How is the template delivered?
Right after payment you get an email with a link that makes your own private copy in Google Sheets. No account on our site required.
Do I need a paid Google account?
No. A free Google account is all you need to use every template.
Can I get a refund?
Because a copy is delivered instantly, digital sales are final. If something is broken, email us and we'll fix it or make it right.
Do updates cost extra?
No. Improvements to a template are free to re-download for anyone who bought it.
Does this work on my phone?
Yes — column widths and frozen headers are tuned for the Google Sheets mobile app.